Reference

p654d Legal terms for your account

p654d Legal terms explain how account access, wallet checks and policy requests work before you enter the lobby.

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p654d p654d Legal terms for your account
CONTACT THE POLICY TEAM

Where Legal questions receive a response

A clear contact path helps when a Legal question concerns access, a wallet record or the handling of account details. Sign in first when you can, because the support route can then connect your request to the relevant account record. If access is unavailable, include the account identifier and a short description without sending payment credentials. We use the same route for policy clarification, document requests and questions about where local law permits access.

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Account help channel

Use the account help channel for Legal questions about access, verification status or a restriction. Include your registered phone detail and the affected step, but never send a password, wallet PIN or one-time security code.

Payment record query

For a Legal question linked to DANA, OVO, GoPay, QRIS, bank transfer or a virtual account, attach the receipt reference and date. We can check the account record without asking you to share your wallet password.

Change request

Ask through support when a personal detail, consent choice or policy record needs correction. We may request an account step to confirm that the request comes from the account holder before changing stored details.

DATA AND ACCOUNT CARE

How we apply p654d Legal controls

Legal controls are applied at practical points in your account rather than hidden behind general wording.

Account data

We handle the details attached to your account, including contact data and verification records, for access checks and policy requests. Keeping your phone detail current helps us match a Legal enquiry to the right account record.

Payment references

A DANA, OVO, GoPay or QRIS reference can help us trace a wallet event without requesting your private wallet credentials. Bank transfer and virtual account records are assessed against the account details supplied during the relevant step.

Cookies

Cookies can keep a session active and remember necessary site choices across the account path. You can manage browser cookie settings, although changing them may interrupt access checks or require you to repeat a sign-in step.

Security steps

We may ask for phone verification before account access or when a sensitive detail changes. Do not disclose a password, wallet PIN or one-time code to anyone claiming to handle a Legal request.

Record retention

Account and payment records may be retained when needed for security, dispute handling or a policy request. Ask support which record you want assessed, and we will explain the applicable handling path where local law permits.

Policy changes

When a Legal term changes, we place the revised wording in the policy area and identify the affected subject. If a change affects your account path, contact us before continuing so we can clarify the next required account step.

Answers before you open an account

These Legal answers address the questions we expect Indonesian account holders to ask before using the account path. They cover access, personal data, payment records, cookies and contact steps without replacing the full policy wording. Read the relevant answer, then use support when your situation needs an account-specific assessment. Access depends on local law, and we may need to verify details before responding to a sensitive request.

p654d Legal covers account access, verification, payment records, cookies, data requests, security steps and policy changes. It also explains how to contact us about a restriction or correction. The terms apply to the account path and related lobby access where local law permits.

Access depends on local law and the eligibility checks shown during your account path. If the service is available to you, complete the requested phone verification before entering the lobby. Do not continue if the displayed conditions do not apply to your location or situation.

Phone verification helps connect the account to the person requesting access and protects changes to personal or wallet details. We may request it before account entry or after a sensitive request. Never share your password, wallet PIN or one-time code with support.

Legal handling uses the payment reference, amount record and account details needed to assess a DANA or QRIS event. We do not need your wallet password. For OVO, GoPay, bank transfer or virtual account questions, provide the receipt reference through the account help channel.

Send a specific request through the support route and name the account detail or policy record that needs correction. We may ask for phone verification or another account step before making a change, so the request is linked to the correct account holder.

The retention period depends on the type of record and the reason it is needed, such as security, dispute handling or a Legal request. Contact support with the record category you mean, and we will explain the applicable handling path where local law permits.

Read the displayed condition first and check whether access depends on local law in your location. If the wording does not answer your situation, contact the account help channel with the affected step and account identifier, without sending passwords or wallet security codes.

Related Pages

p654d Indonesia About Us QRIS Payment Guide Account information Access guide